Welcome to www.extremevirtuaLarcade.com’s FAQ center! Here you can find some common questions and answers about our game packages, such as resurrection props and speed props. If you encounter any problems during the game, or have questions about props and services, please check the following questions to see if you can find help. If your question is not answered, please feel free to contact our customer service team.

  1. What is a resurrection prop?
    A resurrection prop is a special game prop that allows you to revive and continue the game immediately after a crash or death in the game. It helps you avoid being out of the game due to a crash or mistake, thereby increasing your chances of winning.
    Resurrection props are usually used during the game, once you encounter an unexpected situation (such as a crash, mistake, etc.), you can immediately recover and continue the game.
    Each player can use a certain number of resurrection props per game, the specific number depends on the package you purchased.
  2. What is a speed prop?
    Speed-ups are special items that allow your motorcycle to achieve extremely high speeds in a short period of time during a race. It can help you quickly overtake your opponents and sprint to the front of the track, and is a must-have item for you to gain an advantage in the race.
    Speed-ups can be used multiple times during a race, and each time they are used, your motorcycle will gain significant acceleration in a short period of time.
    You can use speed-ups at critical moments to help you overcome difficulties and complete challenges.
  3. How do I purchase resurrection items and speed-ups?
    You can purchase resurrection items and speed-ups through our official website or in-game store. The purchase process is as follows:
    Log in to your account.
    Go to the store page and select the item or package you want to purchase.
    Select a payment method and complete the payment.
    The item will be added to your account immediately and you can use it in the game.
  4. How do I use resurrection items and speed-ups?
    Resurrection items: If you crash or fail during a race, you will be prompted to use a resurrection item. After clicking the button, you will be resurrected immediately and resume your position on the track.
    Speed-up props: During the race, when you are ready to overtake your opponent or want to speed up, you can click the speed-up prop button and your motorcycle will gain extremely high acceleration for a short period of time.
    Please note that in some game modes, the use of props may be limited. The specific restrictions will be explained in the game.
  5. Can I refund the props I purchased?
    According to our refund policy, all game props are not refundable once purchased, unless there are technical problems or other force majeure during the payment process. If you find a problem after purchase, please contact customer support as soon as possible and we will help you solve it.
  6. How to get free resurrection props and speed-up props?
    We will regularly hold limited-time events or tasks, and players can get free resurrection props and speed-up props by completing specific tasks or participating in events. You can get timely notifications of these events by email or following our social media.
  7. How long are the props valid?
    The validity period of resurrection props and speed-up props depends on the package and game mode you purchased. In most cases, the props you purchased are valid forever unless there are special updates or adjustments to the system.
    The props used in each game will disappear after the game ends, and you will need to buy or get new props again in the next game.
  8. I lost props from my account, what should I do?
    If your resurrection props or speed-up props are lost, it may be due to account problems, game updates or technical failures. Please follow the steps below:
    Check whether you have successfully logged in and used the correct account.
    Confirm that the payment record shows that the props have been successfully purchased.
    If the problem persists, please contact our customer service team and we will handle it for you as soon as possible.
  9. How do I modify my account information?
    You can modify your personal information, password, payment method, etc. by logging into your account and visiting the “Account Settings” page. After the modification, your information will be updated immediately.
    If you forget your password, you can reset your password through the “Forgot Password” link, and the system will send a reset link to your registered email address.
  10. What should I do if the game crashes or freezes?
    If the game crashes or freezes on your device, please try the following:
    Make sure your device system and game client are updated to the latest version.
    Restart the game and log in to your account again.
    If the problem persists, you can try reinstalling the game client.
    If the problem cannot be solved, please contact our technical support team in time and we will help you troubleshoot the problem.